Terms and Conditions | harmonymassage

DEPOSIT:

A deposit must be paid to book an appointment

The deposit is non-returnable if you cancel the appointment or do not show up, it is not possible to transfer the deposit to another date.

The deposit must be paid within 2 hours.

If there is no deposit in the account after 2 hours, the consultation period is canceled.

Charges apply for rescheduled appointments, missed appointments or cancellations with less than 24 hours notice.

If you cancel or reschedule an appointment giving less than 24 hours’ notice, you will be charged 50% of the regular fee. Any difficulties related to the journey (traffic jams, weather conditions, etc.) do not exempt from the necessity to pay 100 %of the regular fee. Therefore, please plan your trip prudent.

If the visit is canceled on the same day as the scheduled date, the fee is 100%.

If you miss an appointment, you will be charged 100% of the regular fee.

All fees are payable before the next appointment.

Please note that if you are late for your appointment your treatment time will be reduced

By arranging consultations / therapies, you accept the above conditions

If you have any other questions please contact me

Harmony Massage Privacy Statement

Your privacy is very important to Harmony Massage, this privacy policy explains how we use and protect any information given.

Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be in accordance with our privacy policy.

The information that you submit is only used within Harmony Massage and we do not pass any details to any third parties. You can inform us at any time if you wish to withdraw any or all consents given, by emailing us at infoharmonymh@gmail.com.

Harmony Massage may change this policy at any time by updating this page.

Website
The information contained within this website is for information purposes only. It does not constitute medical advice and is not a substitute for a consultation with a medical practitioner and we accept no liability for inaccuracies as the information is for guidance only.

Harmony Massage collect personal information from clients who wish to proceed with treatment. These are classified as medical records which we are required by a legal obligation set out by the Scottish Government to retain your personal information, photos and medical information for 6 years after your last treatment at the clinic. If a client declines to give any personal information prior to consultation or treatment Harmony Massage will not be able to carry out any consultations or treatment.

If you are just browsing our website you are not required to disclose any personal information i.e. name or contact details. If you are interested in contacting the clinic from the website you can provide your name and email address by using the contact form or by telephone.

The information you give will be safely stored and only used to contact you regarding your Harmony Massage treatment/appointments or any future promotions, your information will not be passed onto any third party(s) unless required to do so for medical reasons or you have requested it to be given to a third party by using the data protection rules.

If you wish not to receive any promotions from us you can opt out by sending us an email to infoharmonymh@gmail.com.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

What we collect on website:

Name
Email address

What information we collect before consultation/treatment:

Name, Address, Gender, Date of Birth, Medical History
Contact information, phone number and email address
Other general information such as interests etc.

What we do with the information:

Electronic and manual internal record keeping
Informing you about your next appointment or about your treatment
Respond to your enquiries by telephone, texting, emailing, facebook
Post, text or email informations
We may periodically send promotional/update emails about new treatments, special offers or other information which we may find useful.

Website Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Right to be forgotten
In line with the principles set out in GDPR you have the right to request that all personal data held by Harmony Massage is erased, but only after a minimum period of 6 years has elapsed since your last treatment, and assuming that this information is not subject to ongoing issues for which it may be required.

Access
You have the right to access all the information Harmony Massage holds on you, either electronic or written, including photographs, at any time. To do so you must inform us in writing of your request to Harmony Massage, 4 Alness Terrace, Hamilton, ML3 6TQ or by email to infoharmonymh@gmail.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible on infoharmonymh@gmail.com. We will promptly correct any information found to be incorrect.

Data Protection
We take all precautions to keep your information private and secure, however, data transmission across the internet may not be secure and we cannot guarantee the security of data sent over the internet.